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Complaints and appeals

HuQAS welcomes all feedback and is committed to resolving complaints and appeals fairly and promptly.

How to submit

How we handle complaints and appeals

  1. We acknowledge receipt within 24 hours.

  2. We gather all the information we need, then review and verify the complaint or appeal.

  3. The matter is investigated objectively. If it concerns a specific staff member, someone else carries out the review to keep it impartial.

  4. We give you the outcome and, where applicable, progress updates along the way.

  5. Every complaint and appeal is handled without discrimination or adverse consequences for the person who raised it.

Feedback from complaints and appeals is used to improve our PT processes and services.